CUSTOMER EXPERIENCE REPRESENTATIVE

Posted: Tuesday, May 21st, 2024
Full-Time
Remote

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OVERVIEW

USP Motorsports is a leading provider of high-performance automotive solutions, committed to excellence and innovation. We are seeking a passionate and detail-oriented Customer Experience Representative to join our team. If you excel in customer service and have a passion for the automotive industry, we would love to hear from you!

JOB DESCRIPTION

This is a full-time remote role for a Customer Experience Representative at USP Motorsports, with the occasional traveling for special events. As a Customer Experience Representative, you will be responsible for ensuring customer satisfaction by providing exceptional customer support and service. This includes handling customer inquiries, resolving issues, and maintaining open lines of communication with customers. You will also play a key role in creating a positive customer experience and building lasting relationships with our customers.

KEY RESPONSIBILITIES

• Customer Satisfaction, Customer Support, and Customer Service skills
• Excellent communication skills, both verbal and written
• Experience in delivering exceptional customer experiences
• Ability to handle customer inquiries and resolve issues effectively
• Strong problem-solving and decision-making skills
• Ability to work independently and remotely
• Experience in the automotive industry is a plus
• Knowledge of Volkswagen, BMW, Audi, and Porsche vehicles is a plus
• E-commerce experience is a plus

USP Motorsports is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. We encourage individuals of all backgrounds to apply and join our team.