Customer Service

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CUSTOMER SERVICE

RETURNS

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SUBMIT A REQUEST

Click "Create a Return" button below and fill out the form to begin.

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RECEIVE RMA Instructions

Pending approval you will receive Return Merchandise Authorization (RMA) form along with instructions on how to return your product. (This may take between 24-72 hours).

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Send it back

Send back your product with the RMA number displayed on the outside of the box. A simple marker will do the trick! Refer to the RMA instructions provided in the corresponding email for guidance on the proper return procedure.

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RECEIVE REFUND OR REPLACEMENT

Once the merchandise is received by the USP team, your refund or store credit will be processed within 48 hours, or a replacement will be promptly shipped.

Return Policy

Items can be returned within 90 days* from the ship date. Customers must request an RMA number within 3 days of receiving the item. Items must be new, unopened, unmodified, and in their original packaging (undamaged). The customer is responsible for return shipping costs on all returns unless otherwise authorized by USP Motorsports. Parts returned for a refund will be assessed a 20% restocking fee and any cost incurred during a promotional purchase, including but not limited to shipping fees. Orders that shipped free of charge will have the shipping cost deducted from the refund or store credit. Parts returned for store credit will not be assessed a restocking fee. Items returned past 90 days and/or parts which have been installed or attempted to be installed are non-returnable. Certain items are non-returnable; included but not limited to: special order items, electronic items (items with electrical components), DipYourCar products, tools, and on sale/clearance item. These items cannot be returned for a refund or store credit. Under no circumstances will USP reimburse or pay for any parts/labor charges related to an incorrect, faulty, or defective product. Items returned to our repair facility will delay processing up to 5 business days and may incur a processing fee in addition to any restocking fee(s) or other applicable charges.

*During the month of December, all purchased are eligible for returns within 120 days. All other months 90 days from the date of shipment.

Returned and Refused Shipments
All shipments refused by the receiver or returned undeliverable will be processed as a return according to USP's return policy as stated above.